Christopher Pratt (cpratt) wrote,
Christopher Pratt
cpratt

On Netflix and credit verification methods



DP: Nancy, a friendly Netflix agent. Me, a befuddled customer.

N: Thank you for calling Netflix, how may I help you?

C: My queue seems to be broken. On Monday, it said you expected to ship my next available movie on Tuesday. On Tuesday, it said Wednesday. On Wednesday, it said Thursday. Nothing shipped yesterday. What's going on?

N: Let me check... Oh. Well, there's a lawsuit, and credit verification, and we're trying, and I'm sure that department will credit your account fairly when this is over.

C: Huh?

N: *hand waving*

C: But I've paid. I mean, the charges have gone through, and I've been a customer for a year, and I've only ever used that credit card. I can has movies? Please?

N: *more hand waving*

C: I don't understand.

N: I'm really sorry, but there's nothing we can do and this may take a week or two to be investigated. I'm sure, though, that that other department will compensate you correctly for the stop in service.

C: Uh, OK. Thanks for clearing that up.

N: You're welcome! Bye!
Subscribe

  • It's July 2013.

    Remember when I wrote a lot on LiveJournal? Yeah, me neither.

  • Steve

    I'm not surprised by Jobs' death, and of course my inner cynic wants to blame homeopathy or whatever the hell it was he was into; an anecdote that…

  • Wein Keller

    It took ten days to clear Canadian customs and make it to San Diego, but Dan just installed the replacement thermostat for our crappy wine cabinet…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 8 comments