Today, I had to call the help desk because I can't sign E-mail. I assume this is because my E-mail address is now defaulting to Christopher.Pratt instead of cpratt; a month ago, Microsoft employees were given "friendly names" because some customers were confused by our short E-mail addresses. However, my S/MIME cert is for cpratt only, not Christopher.Pratt, so either I need to get my account defaulting to the old address or get a new cert to work with the new address.
After calling the help desk, I was put on hold by a woman whose name I didn't catch due to her heavy accent. Of course, only after stumbling through the usual weird, stilted niceties. She obviously had absolutely no idea what I was talking about.
Fifteen minutes of Muzak later, she said that she was baffled because she didn't understand why I was being asked for a certificate. She said that was highly unusual and that I should reboot my PC and try again.
I asked to speak to someone who knew what the fuck they were talking about. She told me to be more professional. [OK, she had a valid point.] I then asked her for her name, and she hung up on me.
Next, I tried the online chat feature:
Twenty minutes later, he still hasn't replied.
Nice to know the new friendly E-mail addresses don't actually work.
Oh, this company...