Christopher Pratt (cpratt) wrote,
Christopher Pratt
cpratt

Utterly unnecessary customer service.

My coffee maker broke earlier this year. I was gonna take haenck's advice and get a good one, but when I stopped at Fry's, they were selling a Cuisinart one for $15 with a $10 rebate. The rebate had a space for your E-mail address on it, and I just got an E-mail that says:

Dear C Pratt,
Thank you for participating in the following promotional offer:
Cuisinart #942B $10 Coffee Bar Classic
We are pleased to advise you that your redemption has been mailed today. Please allow 10 business days for the check to reach you. If you require further information, please visit us on the web at www.expressgroup.com. If you have further questions, or need to contact us by phone, please call 1-800-741-1365, and supply your reference number to our Customer Service Representative.

How weird is that? I think that's actually pretty cool. The coffee machine's not bad - it makes great coffee, just takes forever - but the automated E-mail is bitchen. I haven't received any Cuisinart spam yet, but I'll be curious if that comes in the future...
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