Christopher Pratt (cpratt) wrote,
Christopher Pratt
cpratt

Oops?

I just downloaded iTunes 8.0 from Apple.com. Sadly, installing it just gives me this:



I've now uninstalled both versions of QuickTime present on my system, and it still refuses to install. Hm. Let's reboot and see if that helps any...

Update: No, that didn't help. I've uninstalled everything Apple related that I could find. I've scoured the Registry for anything with "Apple" or "QuickTime" in its name and deleted it. I've deleted all the directories I could find on my PC. And I rebooted again. And it still won't install.

=== Logging started: 9/9/2008 13:48:52 ===
=== Logging started: 9/9/2008 13:49:00 ===
A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
Property(S): Manufacturer = Apple Inc.
Property(S): ProductCode = {8DC42D05-680B-41B0-8878-6C14D24602DB}
Property(S): ProductLanguage = 1033
Property(S): ProductName = QuickTime
Property(S): ProductVersion = 7.55.90.70
Property(S): UpgradeCode = {AA4138E3-09D5-4256-9207-6DDB76D12955}
Property(S): REGSRCH_DESKTOP_SHORTCUTS = 0
Property(S): ALLUSERS = 1
Property(S): ARPCONTACT = AppleCare Support
Property(S): ARPHELPLINK = http://www.apple.com/support/
Property(S): ARPHELPTELEPHONE = 1-800-275-2273
Property(S): ARPPRODUCTICON = Installer.ico
Property(S): ARPURLINFOABOUT = http://www.apple.com
Property(S): ARPURLUPDATEINFO = http://www.apple.com/quicktime/
Property(S): ProductVersionMarketing = 7.55.90
Property(S): PRIMARYFOLDER = INSTALLDIR
Property(S): QTPROGRAMMENUFOLDERNAME = QuickTime
Property(S): QT_TRAY_ICON = #2
Property(S): SCHEDULE_ASUW = 1
Property(S): caPackageExeName = QuickTimeInstallerAdmin.exe
Property(S): ErrorDialog = SetupError
Property(S): DefaultUIFont = Tahoma8
Property(S): ProgressType = install
Property(S): RestartManagerOption = 1
Property(S): AdminProperties = DESKTOP_SHORTCUTS;PROGRAMMENUNAME;QT_TRAY_ICON;QTJAVADIR;QTPROGRAMMENUFOLDERNAME;SCHEDULE_ASUW
Property(S): SecureCustomProperties = ASUWISINSTALLED;BNEWERPRODUCTISINSTALLED;DESKTOP_SHORTCUTS;EXISTINGINSTALLDIR;EXISTINGPROGRAMMENUNAME;EXISTINGQTCOMPONENTS;EXISTINGQTEXTENSIONS;EXISTINGQTJAVADIR;EXISTINGQTSYSTEM;INSTALLDIR;ISACTIONPROP1;PROGRAMMENUNAME;QT7PP1INSTALLED;QTINFO.BISQTPRO;QTINFO.BITUNESHELPERRUNNING;QTINFO.BNEWERQTISINSTALLED;QTINFO.BOLDERQTISINSTALLED;QTINFO.BQTISINSTALLED;QTINFO.BSETDONOTLOADFROMBUILDRESULTS;QTINFO.BUPGRADEWOULDINVALIDATEPROKEY;QTINFO.BUYQTPROURL;QTINFO.CURRENTQTINSTALLPATH;QTINFO.CURRENTQTMACVERSNUM_BASE10;QTINFO.CURRENTQTPROCESSCOUNT;QTINFO.CURRENTQTVERSNUM;QTINFO.CURRENTQTVERSNUM_BASE10;QTINFO.CURRENTQTVERSSTR;QTINFO.EXISTINGQTVERSNUM;QTINFO.EXISTINGQTVERSSTR;QTINFO.QTPROREGNAME;QTINFO.QTPROREGNUMBER;QTJAVADIR;QTPLUGINOCXFOLDER;QTPROGRAMMENUFOLDERNAME;REGSRCH_DESKTOP_SHORTCUTS;REGSRCH_ITUNESHELPER_PATH;REGSRCH_QT_TRAY_ICON;SCHEDULE_ASUW;UPGRADEFOUND
Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): SystemFolder = C:\WINDOWS\system32\
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): AppDataFolder = C:\Documents and Settings\x\Application Data\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): DESKTOP_SHORTCUTS = 1
Property(S): Privileged = 1
Property(S): PackageCode = {DDEEF9BB-3F94-452A-82F8-5DECCE00AFBD}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): REBOOT = ReallySuppress
Property(S): MEDIA_DEFAULTS = 1
Property(S): CURRENTDIRECTORY = C:\WINDOWS\system32
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 5768
Property(S): VersionDatabase = 110
Property(S): VersionMsi = 3.01
Property(S): VersionNT = 501
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 3
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsVolume = C:\
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\DOCUME~1\x\LOCALS~1\Temp\
Property(S): FavoritesFolder = C:\Documents and Settings\x\Favorites\
Property(S): NetHoodFolder = C:\Documents and Settings\x\NetHood\
Property(S): PersonalFolder = C:\Documents and Settings\x\My Documents\
Property(S): PrintHoodFolder = C:\Documents and Settings\x\PrintHood\
Property(S): RecentFolder = C:\Documents and Settings\x\Recent\
Property(S): SendToFolder = C:\Documents and Settings\x\SendTo\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): LocalAppDataFolder = C:\Documents and Settings\x\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\Documents and Settings\x\My Documents\My Pictures\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 6
Property(S): PhysicalMemory = 3062
Property(S): VirtualMemory = 6655
Property(S): AdminUser = 1
Property(S): LogonUser = x
Property(S): UserSID = S-1-5-21-3134580465-3314161843-1122515219-210217
Property(S): UserLanguageID = 1033
Property(S): ComputerName = SDWL3HD652
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1440
Property(S): ScreenY = 900
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:49:02
Property(S): Date = 9/9/2008
Property(S): MsiNetAssemblySupport = 2.0.50727.1433
Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
Property(S): RedirectedDllSupport = 2
Property(S): USERNAME = Christopher Pratt
Property(S): COMPANYNAME = Some Corporation You've Never Heard Of
Property(S): DATABASE = C:\WINDOWS\Installer\3c28d.msi
Property(S): OriginalDatabase = C:\DOCUME~1\x\LOCALS~1\Temp\IXP376.TMP\QuickTime.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): QTINFO.CURRENTQTMACVERSNUM_BASE10 = 123043840
Property(S): BNEWERPRODUCTISINSTALLED = 1
Property(S): QTINFO.CURRENTQTVERSNUM = 07375A46
Property(S): QTINFO.CURRENTQTVERSNUM_BASE10 = 121068102
Property(S): QTINFO.CURRENTQTVERSSTR = 7.55.90.70
Property(S): QTINFO.BUYQTPROURL = http://quicktimepro.apple.com/?country=US&language=en&productName=QuickTime7&operatingSystem=Windows&osVersion=05010300&qtVersion=07558000&cid=AOSA10000026883
=== Logging stopped: 9/9/2008 13:49:02 ===
The installation of QuickTime did not complete successfully. iTunes requires QuickTime.
=== Logging stopped: 9/9/2008 13:49:03 ===

Hm. Next up: let's delete some temp files and see if I can understand what this installer is trying to do here...

############################
QuickTimePreInstallProc Enter
Moving QTPrefs file (if necesary) to new location...
Getting QT preinstall info...
Getting QT process count...
Ignoring process 'SynTPEnh.exe' as possible QT process...
Ignoring process 'msiexec.exe' as possible QT process...
Ignoring process 'msiexec.exe' as possible QT process...
Ignoring process 'msiexec.exe' as possible QT process...
Ignoring process 'msiexec.exe' as possible QT process...
Current QT processes = 0
GetQTProcessCount() reported 0 QT active processes.
Will check for QT version: 7.55.90.70
WARNING: did not find "C:\WINDOWS\system32\QuickTime.qts"
GetQTInstallInfo: No QuickTime installed
Final result: 2 (error=0)
QuickTimePreInstallProc Exit (error=0)

Hm, maybe I can play around with that...

Update: OK, I uninstalled Safari and that may have allowed iTunes 8 to finally install. If not, then it was the Windows Installer Cleanup Utility that helped - two Apple installs were left on my PC that may have been gumming it up. And if it wasn't that, then it was deleting QuickTime files from \system32. Anyhow, after all of that, it's now working. Go me!
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